Faq

1. How long will it take to receive my order?

Orders are processed within 1–3 business days. Once processed, your order will typically arrive within 5–8 business days. Delivery times may vary due to carrier delays or holidays.

2. Do you offer international shipping?

At this time, ZonixCart ships exclusively within the United States. We do not currently offer international shipping.

3. How do I track my order?

As soon as your order is shipped, we'll send you a confirmation email containing your tracking number. Please allow 1–3 business days for the tracking information to become active.

4. What is your return policy?

We only accept returns or replacements for products that arrive damaged, defective, or incorrect. To submit a claim, you must provide an unboxing video along with clear photos of the item.

5. Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. Once an order has been processed, it cannot be changed or cancelled. If you need assistance, please contact us immediately after placing your order.

6. What should I do if I receive a damaged, defective, or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 24 hours of delivery. Include your order number, an unboxing video, and photos of the product so we can resolve the issue promptly.

7. How long does it take to receive a refund?

Once your refund request has been approved, refunds are typically processed within 10–15 business days. Processing times may vary depending on your payment provider or financial institution.

8. Which payment methods do you accept?

We accept all major Visa, Mastercard, American Express, Discover, and other secure online payment methods available at checkout, ensuring a safe and secure shopping experience.